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Marketing Guidelines Form
This form is meant to be used as a field test for a quality assessment of a Southern California Pizza Hut Restaurant.
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Initial Information
-
Step
1
of 5
Name
*
First
Last
Who has conducted the store survey?
Who's Store is it
Area Coach
Adrienne Maughan
Alex Lopez
Andreina Gomez
Andrew Larson
Antonio Cisneros
Aram Torosyan
Brian Quinn
Carlos Ramirez
Danny Kristanto
Esau Melendez
Fabio Correia
Gabriel Martinez
George Galan
Jaime Gonzalez
Jeanette Cruz
Jennifer Wells
Karla Membreno
Laura Villegas
Liliana Hernandez
Mario Linarte
Marissa Zamora
Olivia Young
Oola Hajje
Oscar Herrera
Pearl Nelson
Scott Clendenin
Sonia Guerrero
Van Hang
Will Gutierrez
Yanira Membreno
Zaida Alvarez
Test Form
Adrienne's Stores
*
022551
022557
022565
022562
031777
022572
Alex's Stores
*
026169
026170
024922
026200
026205
026198
026168
024918
024852
Andreina's Stores
*
026143
026180
028168
030641
026179
026178
027613
026158
026154
026228
Andrew's Stores
*
024871
026103
024847
024880
024846
024868
024848
024877
026434
028342
Antonio's Stores (Tony)
*
024845
024893
025409
032008
024903
024839
024889
024953
024892
024891
024890
Aram's Stores
*
026206
026146
032172
026136
026220
027378
026215
029686
026138
028552
Brian's Stores
*
024859
024927
024926
024925
024921
024916
024842
024920
024861
024879
Carlos's Stores
*
026155
024949
026150
024833
024931
024935
027603
027486
024932
024933
Danny's Stores
*
026197
026171
026144
026193
026167
026140
026218
026209
026208
026216
026187
Esau's Stores
*
029353
024895
024843
024898
024838
024899
024902
024897
024855
024896
Fabio's Stores
*
026157
027531
028345
026176
026161
026182
026226
026181
026183
Gabriel's Stores
*
028781
024686
022567
033435
022561
022571
022558
022559
George's Stores
*
024851
024853
024857
024881
025410
024850
024858
024860
024863
Jaime's Stores
*
024934
024936
024840
024939
024937
024938
024947
024950
032341
024942
Jeanette's Stores
*
032019
032020
032000
032025
032007
032022
032004
032003
Jennifer's Stores
*
023491
035328
028421
022568
022549
022548
029823
022564
022542
022566
Karla's Stores
*
026185
026210
026202
026190
026192
026196
026230
026217
026191
Laura's Stores
*
026221
026207
026201
026223
026222
026153
026214
026225
026229
026224
Liliana's Stores
*
024924
024894
029990
024940
024928
024944
030537
024901
024887
024888
Mario's Stores
*
024865
034223
024867
024869
024849
031775
024864
024886
024878
024866
024883
024882
Marissa's Stores
*
032005
032010
032026
032009
032011
032012
032023
032013
Olivia's Stores
*
032014
032001
032017
032015
032016
032002
032018
032027
Oola's Stores
*
026162
024841
024951
026152
024941
024904
024945
026166
024905
026165
Oscar's Stores
*
031804
030536
033039
030538
Pearl's Stores
*
022544
022545
024076
022574
022537
022570
022546
022547
022538
022569
Scott's Stores
*
035326
023180
022554
022543
022553
022552
022576
Sonia's Stores
*
026159
026231
026174
026173
026148
026142
026175
026172
025408
Van's Stores
*
024913
024908
030835
024914
024919
024912
024911
024862
024952
024915
024910
Will's Stores
*
024875
030639
024856
024885
024854
024870
024876
024884
024874
024873
Yanira's Stores
*
026184
026219
026212
026211
026195
026189
026194
026188
026203
026213
Zaida's Stores
*
024943
029434
026160
026163
024906
024923
024831
026149
024948
024836
Test Form
*
123456
234567
345678
456789
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Date
Time
When was the survey conducted?
Start
Exterior Maintenance Standards
POP is placed correctly and in good condition no bubbles, curling or sun damage
Acceptable
Unacceptable
Monument signage is not obstructed or damaged and lights up accordingly
Acceptable
Unacceptable
Store Hour Decals (Placed at eye level, strait and correct information)
Acceptable
Unacceptable
Banners (Properly placed, securely hung & in good condition)
Acceptable
Unacceptable
N/A
Car toppers (In use, clean and light up)
Acceptable
Unacceptable
Additional Notes
File Upload
Click or drag files to this area to upload.
You can upload up to 10 files.
Back to Start
Next
Interior Maintenance Standards
Customer pick up screen clean and operational
Acceptable
Unacceptable
Additional TV screens with correct food photography
Acceptable
Unacceptable
N/A
Counter is clean and organized
Acceptable
Unacceptable
POP schematics updated
Acceptable
Unacceptable
POS input items and coupons fully are functional
Acceptable
Unacceptable
Are are computers and phones working properly
Acceptable
Unacceptable
Are Accounts and pricing current
Acceptable
Unacceptable
Hot Hold clean and maintained
Acceptable
Unacceptable
N/A
Public Restrooms stocked and clean
Acceptable
Unacceptable
N/A
Pepsi Cooler stocked & arranged to planogram
Acceptable
Unacceptable
N/A
Delivery Bags Maintained and clean
Acceptable
Unacceptable
Nutritional Binder available with all current information
Acceptable
Unacceptable
Store has "To go" menus and store magnets
Acceptable
Unacceptable
Hand-held menus are clean and organized
Acceptable
Unacceptable
N/A
Menu boards & Digital menus are current (if you have them)
Acceptable
Unacceptable
N/A
EBT stores compliant with water, Sun chips, counter card and POP
Acceptable
Unacceptable
Additional Notes
File Upload
Click or drag files to this area to upload.
You can upload up to 10 files.
Previous
Next
Hospitality
Employees are all in full, complete & clean uniform
Acceptable
Unacceptable
Greeting-Did customer get sincere greeting under 15 seconds?
Acceptable
Unacceptable
Smile-Did we smile through the interaction with the guest?
Acceptable
Unacceptable
Accuracy- Did we repeat/confirm the order with guest?
Acceptable
Unacceptable
Reveal- Did we show the guest their pizza before they leave?
Acceptable
Unacceptable
Exit- Did we thank the customer and invite them back again?
Acceptable
Unacceptable
Product Quality (Color, cut & doneness. Crisp sheet and pizza separator used as needed. Wing sauce spread evenly)
Acceptable
Unacceptable
Additional Notes
File Upload
Click or drag files to this area to upload.
You can upload up to 10 files.
Previous
Next
Marketing Awareness
Current phone scripts posted & in use?
Acceptable
Unacceptable
Do our employees know about the Rewards program?
Acceptable
Unacceptable
Do our employees know about the current specials?
Acceptable
Unacceptable
Is the Trade Area map current?
Acceptable
Unacceptable
Service fee do employees know how to expain? Is the plaque posted?
Acceptable
Unacceptable
Is your store info current on a google search?
Acceptable
Unacceptable
Additional Notes
File Upload
Click or drag files to this area to upload.
You can upload up to 10 files.
Previous
Comment
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